Trust & safety

Every site we run is held to the same standard.

Safety isn't bolted on after the fact — it's built into how every Cafe Dating site works, from sign-up to your first message. Here's the detail behind that.

Identity & verification

Confirm who's real, without exposing personal documents.

ID verification (blue tick)

Optional government ID verification with a visible badge — confirms users are genuine and reduces the risk of catfishing.

Video verification

A live video check with a moderator confirms identity without ever sharing documents.

Age assurance

AI age estimation with additional checks where required, to help prevent underage access.

Privacy & control

You decide what's shared, with whom, and when.

Safe usernames

Your real name and email are never shown publicly — protects you from stalking, unwanted contact, and being traced on social media.

Location privacy

We show only your nearest town or city, never your exact address or live location.

Instant blocking

Block any user immediately so they can no longer contact or see you — you're fully in control.

Easy reporting tools

Report users or content quickly from within the platform, for rapid action against abuse or inappropriate behaviour.

Community trust

How the community keeps itself accountable.

User rating system

Every user has a reputation score based on behaviour and feedback, so you can judge who's trustworthy before engaging.

One-click feedback

Instantly upvote or downvote interactions — this encourages respectful behaviour and flags bad experiences early.

Off-platform contact alerts

We detect attempts to move conversations to external apps like WhatsApp, and warn you about the common scam tactics that follow.

Active protection

AI and human moderators working before harm reaches you.

Behaviour monitoring (AI)

Automatically detects unusual or suspicious activity patterns, helping identify scammers, bots or harmful users early.

Proactive content moderation

All images, videos and text are screened on upload using AI and human review, stopping harmful content before it reaches you.

Swift takedown policy

A rapid response to requests to remove unauthorised or harmful content, minimising exposure and protecting your privacy.

Explicit image protection

Potentially sensitive images are blurred with a warning before viewing, so you're never caught off guard.

Support & standards

We're here when you need us — and accountable to industry best practice.

24/7 human support

A real support team is available via chat, phone and messaging, for fast help when you need it most.

Safe dating guidance

Helpful tips and reminders are built into the platform, to support safer decisions online and when meeting in person.

Secure infrastructure

Hosted on PCI-compliant cloud infrastructure with full SSL encryption, keeping your data, messages and payments safe.

Industry safety standards

We're aligned with best practice through our involvement with the Online Dating & Discovery Association.